Get more done with Zoho Maintenance Work Order Software

When you work in a maintenance company, as with many other types of service companies, efficiency is key – but it’s not always expected.  In fact, simply doing a maintenance job efficiently will set you miles apart from your competitors.  And, the reason for this is evident: the maintenance work order software many companies in your industry use is either outdated or nonexistent.

Historically, paper work orders used to be the only way to get information from your headquarters to your technician or crew – and those had a whole host of limitations, too:

  • You had way to clock into or out of jobs
  • There was no way to transmit approval of the work order to your office. 
  • And, no way to replace the work order if it got damaged or lost! 

Even with the presence of repair work order software on the market today, these problems still exist.

Look at it this way: you likely already depend on field service management software for some aspects of your business.  Why not cut all those problems off at the head with specialized maintenance work order management software that not only works on its own, but plugs into your other business software as well?

The Reason this Software Exists

Your staff shouldn’t have such a hard time completing their daily work.  The repair work order software (or any business system) you use should work for you – not the other way around.

maintenance work order software

With this in mind, we developed FieldTech maintenance work order management software to work for you and your team of technicians. Furthermore, we created a family of related software apps to connect to it – all built on the same platform, Zoho Creator. This way, you get the peace of mind you’ve always imagined when thinking about the rest of your business.

Features of the Zoho Maintenance Work Order Software

Dedicated module for work orders

  • Set the instructions for the types of jobs you do, and deliver them directly to your technicians when it’s time to do them.
  • Store all maintenance records in a dedicated module for easy reference.  This integrates with Zoho CRM and even Zoho Desk.

Time tracking on individual tasks on work orders

  • Track time against any task in your maintenance orders, down to the second.
  • View time tracking reports to help identify bottlenecks and optimize your processes.
  • Geo-location allows you to monitor where an employee was located when they clocked in and out or entered time on a task.

Work order scheduling software

  • The work order software integrates with the FieldTech SmartScheduler.  This allows for scheduling individuals or crews to jobs, or vice-versa.  Easy drag-and-drop functionality makes this extremely easy.
  • The SmartScheduler writes events back to your CRM, so your customer view is always accurate and up-to-date.

How the Maintenance Work Order Management software works

Before a technician or crew uses this app to log time against one of your repair work orders, a job scheduler will use the SmartScheduler to schedule the job.  This, in turn, can trigger the creation of a work order.

Once the scheduling occurs, your technician or crew will receive a notification about their newly scheduled work, and the client or prospect will receive a similar notification if they so choose.

On the date of the appointment, the technician will be able to travel to their destination using appointment reminders straight from their calendar.  And, once the technician arrives at the job, they can access the web-based work order software straight from their mobile device, where they can:

  1. Clock into a job
  2. View instructions related to their maintenance job
  3. View and modify or close any tasks related to the work order
  4. Log time against those tasks
  5. Capture photos of the job site, as needed
  6. Capture an e-signature, as needed
  7. Clock out of the job

maintenance work order software

Once the work is done, all information is recorded not only back to your work orders module, where an administrator can compile and view reports, but to your Zoho CRM as well.

This repair work order software is part of a suite of apps

While managing mobile work orders is a crucial part of your business, it’s not the entire story.  You have a bucket load of other steps before the work order is generated, of course.  Sometimes, you can use standard Zoho apps for those steps–but not all the time.

To make things easier, we designed a whole suite of apps for you to choose from in the FieldTech family.  Use just one, or use them all:

  1. Job Dispatching Software
  2. Mobile CPQ Tool
  3. Service Orders
  4. Advanced Inventory Management
  5. Asset & Equipment Tracking
  6. Invoice & Expense Tracking
  7. Complete Job Costing
  8. Sales Commission Calculation

Software this important should be easy to get started with.

So, this one is.  Get your demo today.

Whether you’re looking to refresh the software in your already-established business to take it to the next level–or you’re just getting off the ground–we can lend you a hand.  Let’s explore your business together to see just how this would work. Use the form below to schedule a free preliminary consultation.